Content
1 module
Instructor
Leading Edge Group
Price
$220.00 AUD
Description
"Well begun is half done" goes a popular saying. That's why it's so important to carefully plan and initiate your Lean activities. This course covers identifying improvement opportunities in your organization; understanding the value chain; identifying patients and clients, and what is important to them; and project initiation activities. Tools such as SIPOC, the Voice of the Customer, and Critical to Quality are introduced. The course also outlines steps in developing a project charter, and securing alignment with project stakeholders.
Objectives
- Use a Product Family Matrix (PFM) to identify which value stream to focus on
- Identify key aspects of Lean project planning and the Lean project selection process
- Define and describe the SIPOC diagram
- Describe how using the Voice of the Customer (VOC) and Critical to Quality (CTQ) tools can explain the perspective of the customer/patient
- Write a Project Charter
- Identify project stakeholders
1.
Lean Healthcare: Planning for and Initiating a Lean Activity
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