Lean Healthcare: Planning for and Initiating a Lean Activity

Content
1 module

Instructor
Leading Edge Group

Price
$100.00

Description

"Well begun is half done" goes a popular saying. That's why it's so important to carefully plan and initiate your Lean activities. This course covers identifying improvement opportunities in your organization; understanding the value chain; identifying patients and clients, and what is important to them; and project initiation activities. Tools such as SIPOC, the Voice of the Customer, and Critical to Quality are introduced. The course also outlines steps in developing a project charter, and securing alignment with project stakeholders.

Objectives

  • Use a Product Family Matrix (PFM) to identify which value stream to focus on
  • Identify key aspects of Lean project planning and the Lean project selection process
  • Define and describe the SIPOC diagram
  • Describe how using the Voice of the Customer (VOC) and Critical to Quality (CTQ) tools can explain the perspective of the customer/patient
  • Write a Project Charter
  • Identify project stakeholders

1.
Lean Healthcare: Planning for and Initiating a Lean Activity
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