Content
1 module
Instructor
Leading Edge Group
Price
$220.00
Description
Change occurs before, during, and after any Lean implementation. The ability to manage change and overcome resistance to change is fundamental to implementing Lean. Change management helps create the platform for continuous and sustained improvements. It involves transitioning from the current state to a desired future state. This course explains how to understand change and how best to manage it during and after a Lean Implementation. It explains the roles of communication, team building, and leadership in managing the resistance to change that can occur in any Lean implementation project.
Objectives
- Describe the importance of change management when supporting and managing change
- Explain how to guide teams and individuals through various stages of change readiness
- Identify reasons people resist change
- Recognize common responses that indicate change resistance
- Describe elements to consider when planning communication about change
- Discuss the team building process as part of a change management strategy, and identify typical participants in a Lean Healthcare team
- Explain the four stages of team building (Forming, Storming, Norming, Performing)
- Describe the importance of identifying and communicating the reason for change, and how this impacts both the employee and the customer/patient
- Identify factors needed for an effective change management strategy
- Describe and implement the Prosci ADKAR model when managing change in a Lean project
- Identify change management issues presented in the case study
1.
Lean Healthcare: Managing Change in Lean Implementation
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