Description
Course Description
Lean and Six Sigma are two powerful methodologies with different origins, toolkits, and approaches. When deployed together, they complement each other to multiply the effectiveness of improvement initiatives. Lean Six Sigma brings the combined power of these two approaches to any improvement effort in a healthcare context.
Using healthcare examples and applications, this course introduces the basic mechanism of Six Sigma: reducing variation and improving quality through statistical analysis and DMAIC (Define-Measure-Analyze-Improve-Control) methodology. It explains foundational concepts and assumptions about how processes work, and how Six Sigma tools can reduce errors in those processes and their outputs. The course examines how the Six Sigma tools and method support Lean in streamlining processes, reducing waste, and increasing efficiency and patient/customer satisfaction.
Objectives
Course Objectives
- Recognize how normal distributions represent processes
- Describe the concepts of normal distribution, mean, and standard deviation
- Apply the concept of “sigma” to describe errors and defects in a process
- Use Six Sigma methodology to design and refine healthcare processes
- Describe the Six Sigma approach to reducing variation in healthcare
- Recognize the goals and tools associated with each phase of the Six Sigma DMAIC cycle
- Recognize key Six Sigma tools and how they can be applied to healthcare improvement initiatives
- Distinguish between key characteristics of the Lean and Six Sigma approaches to process improvement
- Identify a variety of Lean Six Sigma improvement opportunities in healthcare
- Determine how Lean Six Sigma was applied in a case study to generate solutions for reducing bloodstream infections
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