Content
1 module
Instructor
Leading Edge Group
Price
$375.00
Description
This course presents some of the advanced Lean healthcare tools and practices not covered elsewhere in the curriculum. It outlines and explains how to use Kano analysis and affinity diagrams to gather and use relevant patient and staff opinions and feedback in order to provide the basis for healthcare quality and service improvements. The course also introduces date analytics and how it can support Lean healthcare in finding underlying trends and issues and helping in decision making. Finally, the course presents Heijunka and standard work as two commonly used Lean healthcare tools.
Objectives
- Engage customers/patients to involve them in Lean transformations and improvements
- Use Kano analysis to understand customer requirements
- Describe why demand and capacity alignment is important
- Calculate demand, capacity, activity, and backlog
- Describe the steps necessary to create an affinity diagram
- Explain ways that data analytics can help across the healthcare delivery system
- Use analytics to positively affect patient outcomes
- Describe the steps to implementing Heijunka
- Describe some of the benefits of standard work in healthcare
1.
Lean Healthcare: Advanced Lean Healthcare Tools and Practices
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