Description
In this course, you will deepen your ability to lead system-level Lean transformations in healthcare settings. As a Lean Healthcare Black Belt, your leadership is essential in driving sustainable improvements across flow, quality, safety, and patient-centered care.
This course focuses on advanced tools and leadership methods that move beyond project-level improvements to system-wide integration. Through strategic analysis, disciplined facilitation, and evidence-driven decision-making, you will build the skills necessary to stabilize operations, align demand and capacity, leverage data analytics, enhance stakeholder engagement, and embed sustainable change through Standard Work and daily management systems.
You are expected to not just apply these tools, but to teach, coach, and architect Lean systems that deliver lasting results for patients, staff, and healthcare organizations.
Objectives
By the end of this course, you will be able to:
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Define customer value in healthcare and apply Voice of Customer tools to inform Lean project design
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Differentiate Must-Be, Performance, and Attractive qualities using Kano Analysis to prioritize improvement work
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Analyze demand and capacity alignment challenges using Lean flow concepts and Value Stream Mapping
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Apply Affinity Diagrams to organize qualitative input and surface actionable improvement themes
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Develop and implement effective stakeholder communication strategies for healthcare change initiatives
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Leverage data analytics across the descriptive, predictive, and prescriptive spectrum to support Lean transformation
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Design and lead Heijunka systems to level workload and stabilize healthcare flow
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Build, sustain, and audit Standard Work systems to enable operational excellence and continuous improvement
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